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Proloquo2Go

Proloquo2Go frequently asked questions and our answers

1. General

1.1. How do you pronounce Proloquo2Go?

"Pro" as in professional. "lo" as in low to the ground. "quo" as in quotation. The number "2" and "Go" as in on the go. Proloquo2Go. Proloquo is Latin for "speak out."

1.2. Do I need an internet connection?

Proloquo2Go does not require an internet connection to run, though an internet connection is needed to purchase and download the app from the iTunes App Store, download updates, and download additional voices. Internet access is also required to transfer backups to or from Dropbox, Google Drive, and iCloud.

1.3. What is the difference between Proloquo2Go and Proloquo4Text?

We have two communication apps for iOS: Proloquo2Go and Proloquo4Text.

We designed Proloquo2Go for people who are developing language. Proloquo2Go includes symbol support, so it is accessible to people who are still learning to read and write. Literate people who benefit from symbol support can also use Proloquo2Go. However, it is not designed with primarily text-based communication in mind.

For literate people who don't need symbol support, Proloquo4Text may be a better fit. Proloquo4Text is entirely text-based. In general, we expect Proloquo4Text to be most useful for people with at least a third grade reading and writing level. Communication combines typing and choosing from a customizable set of stored messages. To increase typing efficiency, Proloquo4Text includes advanced multi-word and sentence prediction. If you want to speak a message later, you can save it. You can even prepare whole speeches this way. Proloquo4Text supports 18 languages.

For people who can't say everything they need to by writing, Proloquo2Go is likely a better fit. In addition to symbol support, Proloquo2Go includes a built-in vocabulary designed to support language development. Currently, Proloquo2Go’s Crescendo vocabulary is available in four languages: English, Spanish, French, and Dutch. You can create a bilingual user and easily switch between languages.

Some people don't need scanning, but have trouble accurately tapping the screen. Proloquo2Go has settings to help with this. You can set a hold duration or enable Select on Release to ignore multiple fingers on the screen. Proloquo4Text does not include these as app settings. However, iOS 10 and 11 have Touch Accommodations in the Accessibility section of the Settings app. These work in all apps, including Proloquo4Text. You can try these settings out in any other app before buying Proloquo4Text.

For people who need switch scanning access, both Proloquo4Text and Proloquo2Go work well with Apple's iOS Switch Control.

1.4. What languages and voices does Proloquo2Go support?

Proloquo2Go supports English, French, Spanish and Dutch. It includes customized vocabulary for American, British and Australian English, Metropolitan and Canadian French, American and Castilian Spanish, and Flemish and Dutch. Users can use the English, French, Spanish and Dutch vocabularies and voices with no additional costs.

We are in the process of developing Proloquo2Go to support other languages. However, we have no specific timeline for these localizations of Proloquo2Go. If you want to be informed of our product updates, please join our mailing list.

Literate users who do not require symbol supports may want to check out Proloquo4Text, our text-based communication app for iPhone, iPod touch, and iPad. Proloquo4Text's user interface can be localized in English, Spanish, French, German, Dutch, Italian, Swedish, French, Norwegian or Danish. However, the app can be used in several more languages. For more information, please see: What languages does Proloquo4Text support?

Proloquo2Go uses the high-quality text-to-speech voices from Acapela Group. These include several voices recorded in the studio by and for children, including two Spanish-English bilingual voices and two Dutch children voices. Additionally, Proloquo2Go added support for voices created through Acapela Group's my-own-voice service.

1.5. Do you offer implementation support for Proloquo2Go?

The AssistiveWare Core Word Classroom is an online collection of resources to support implementation of Proloquo2Go and other core word-based AAC systems. 

In the AssistiveWare Core Word Classroom, you will find:

  • Printable core word displays
  • Planners for teaching core words during common activities
  • Core Word of the Week planners and displays
  • Resources and references for AAC implementation

The AssistiveWare Core Word Classroom is currently in beta. We will continue to improve it and add more material.

You can find answers to frequently asked questions about the AssistiveWare Core Word Classroom here.

2. Compatibility

2.1. What devices does Proloquo2Go run on?

Proloquo2Go requires iOS 10.3 or later and will run on the following devices:

iPhone 

  • iPhone X
  • iPhone 8
  • iPhone 8 Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone 6
  • iPhone 6 Plus
  • iPhone SE
  • iPhone 5s
  • iPhone 5c
  • iPhone 5

iPad

  • iPad Pro (12.9-inch model 2017)
  • iPad Pro (10.5-inch model 2017)
  • iPad Pro (12.9-inch model 1st Generation)
  • iPad Pro (9.7-inch model 1st Generation)
  • iPad (2017)
  • iPad Air 2
  • iPad Air
  • iPad (4th Generation)
  • iPad Mini 4
  • iPad Mini 3
  • iPad Mini 2

iPod Touch

  • iPod Touch (6th Generation)



2.2. Can I use Proloquo2Go on multiple devices?

As Proloquo2Go is an app sold on the iTunes App Store, we follow Apple's rules:

For personal use, apps can be installed on all the devices an end user owns. On the App Store in iTunes, apps will be tied to the iTunes account used to purchase them. If you own multiple devices (e.g. an iPad, iPhone, iPod touch and/or an Apple Watch), you can sync all the devices to a computer with the app and use it on all your devices.

For professional and academic use, if multiple users are using a single device, you must buy one license per device. If a single user uses one or more devices, you must buy one license per user.

For more information on licensing, please see: License and purchasing questions.

Note that as you can only sync a device to one computer, apps will be removed from the device if you subsequently sync the device to a different computer. To restore them, you will need to sync again to the original computer you made the purchase from.

3. Price and Purchasing

3.1. Do you offer a demo of Proloquo2Go?

Currently AssistiveWare does not offer a demo version of Proloquo2Go. However, we fully understand the benefit of using Proloquo2Go before purchasing to make sure it is an appropriate communication solution. Currently we are working on ways to direct families, professionals, and end users to the information they need to secure a trial of the software or a loaner iPad or iPod touch with the software installed. Please email us at support@assistiveware.com for more information. 

3.2. Do you have local reps?

We do not have local representatives in the same way that the large AAC companies do business. Proloquo2Go is all about bringing AAC to a consumer device with consumer level pricing. If we had a network of local sales reps, Proloquo2Go would be just as expensive as many of the other communication solutions.

We care about customer support and that is why we offer a range of options including instructional e-learning videos, step-by-step tutorials, helpful Facebook Groups and contacting us through email

If you are looking for face-to-face training on the technical aspects of setting up and customizing Proloquo2Go, you may consider checking out our Events page for information on upcoming events where we may be presenting.

3.3. If I buy multiple licenses, can I get a discount?

AssistiveWare offers a 50% discount on Proloquo2Go, Proloquo4Text, Keeble, Keedogo, Keedogo Plus and Pictello when organizations purchase 20 copies or more through Apple's Volume Purchase Program for Education. Apple offers the Volume Purchase Program in more than 25 countries. For more information, please see this Apple PDF: Apple Deployment Programs Volume Purchase Program for Education Guide

The Volume Purchasing Program for Education allows you to buy one or more licenses to be used on the number of devices you buy licenses for. These licenses can be either deployed through an Apple ID or through device-based assignment using an MDM (mobile device management) solution. 

Apple's Volume Purchase Program for Education is the only way for educational institutions to have their tax exempt status observed for App Store purchases. Even though the program is referred to as the "Volume Purchase Program", organizations can purchase as little as one app license. 

We cover this and related topics in these FAQs: License and Purchasing

3.4. How can I purchase the Gateway vocabulary?

Gateway to Language & Learning© is available in Proloquo2Go as an in-app purchase:

  1. If you don't have Proloquo2Go yet, purchase Proloquo2Go on the App Store on your iOS device. Once you have purchased and installed Proloquo2Go, please launch the app. The Startup Wizard will guide you through creating a user.
  2. If you already have Proloquo2Go, please go to your Options > User > Add User. The Startup Wizard will guide you through creating a user.
  3. At Choose a Vocabulary you will be able to select either our Crescendo™ vocabulary, or the Gateway vocabulary. Tap on the cart next to Gateway to purchase the vocabulary.
  4. Now log into your Apple ID and follow the on-screen prompts to finish your purchase.

Picture of the Choose a Vocabulary page in Proloquo2Go

Alternatively, you can purchase Gateway from within your Proloquo2Go Options:

  1. Go to your Options.
  2. Scroll all the way down, and tap on Store.
  3. Select Gateway to Language & Learning©.
  4. Tap on the price.
  5. Now log into your Apple ID and follow the on-screen prompts to finish your purchase.
  6. Once you have purchased Gateway, you can create a new user with the Gateway vocabulary in Options > User > Add User.

3.5. Where can I buy Proloquo2Go?

You can purchase Proloquo2Go through the App Store on your iOS device.

Note: The above link will open Proloquo2Go on the App Store on your device but not on your computer.

4. Updating

4.1. How do I update to a new version of Proloquo2Go?

IMPORTANT: Before updating Proloquo2Go, we strongly recommend saving a vocabulary backup. For instructions, see: How can I backup, transfer, and/or restore my vocabulary?

To update Proloquo2Go on iOS 11:

  1. Open the App Store app on your iPad, iPhone or iPod touch.
  2. Tap Updates in the bottom toolbar.
  3. Scroll to Proloquo2Go and tap Update*. You can also tap Update All at the top of the screen to update all apps that have updates available.

    If prompted, enter your Apple ID password. 

    Proloquo2Go will now begin downloading. Depending on the speed of your internet connection, this may take several minutes.
  4. Once downloaded, Proloquo2Go will move to the "Updated Recently" section toward the bottom of the Updates page. Tap Open next to it to open the app.

*Note: If you do not see Proloquo2Go listed, check that you are logged into the same Apple ID that was used to purchase Proloquo2Go. 

To check your Apple ID:

  1. Tap the photo/user icon in the top-right corner of the screen. 
  2. Tap Purchased.
  3. Tap in the Search field and type "Proloquo2Go".
    • If you see Proloquo2Go listed, tap Update.
    • If you do not see Proloquo2Go listed, tap <Account to go back, and then tap Sign Out. Next, sign in with a different Apple ID that Proloquo2Go may have been purchased under and search for it again. If you need help recovering an Apple ID, see this Apple Support document: If you forgot your Apple ID 

To update Proloquo2Go on iOS 10:

  1. Open the App Store app on your iPad, iPhone or iPod touch.
  2. Tap Updates in the bottom toolbar.
  3. Scroll to Proloquo2Go and tap Update*. You can also tap Update All at the top of the screen to update all apps that have updates available. 

    If prompted, enter your Apple ID password. 

    Proloquo2Go will now begin downloading. Depending on the speed of your internet connection, this may take several minutes.
  4. Once downloaded, Proloquo2Go will move to the "Updated (today's date)" section toward the bottom of the Updates page. Tap Open next to it to open the app.

*Note: If you do not see Proloquo2Go listed, check that you are logged into the same Apple ID that was used to purchase Proloquo2Go.

To check your Apple ID:

  1. Tap Purchased in the bottom toolbar on iPad.

    On iPhone and iPod touch, tap Updates in the bottom toolbar, and then tap Purchased.
  2. Tap in the Search Purchased Apps field and type "Proloquo2Go. 
    • If you see Proloquo2Go listed, tap Update.
    • If you do not see Proloquo2Go listed, tap Featured in the bottom toolbar, scroll down to the bottom of the page, tap Apple ID: (email address), and then tap Sign Out in the popup that appears. Next, tap Sign In, tap Use Existing Apple ID in the popup that appears, sign in with a different Apple ID that Proloquo2Go may have been purchased under and search for it again. If you need help recovering an Apple ID, see this Apple Support document: If you forgot your Apple ID 

4.2. Will updating Proloquo2Go change my customized vocabulary?

Updating Proloquo2Go will not change the contents or organization of your existing vocabulary. However, if there have been any changes in the user interface since the last version you used, you will see these changes in your existing user(s) when you reopen the app after updating.

If you have updated from Proloquo2Go 3 or earlier to Proloquo2Go 4 or later, you will need to create a new user to take advantage of the Crescendo™ vocabulary introduced in Proloquo2Go 4. For more information, see "How can I tell whether I am using a Crescendo vocabulary?"

4.3. How can I tell whether I am using a Crescendo™ vocabulary?

Conversion to Crescendo™ is not automatic upon updating to Proloquo2Go 4 or later. If a user was first created in Proloquo2Go 3.x or earlier, it will keep the same vocabulary as it had before.

To check whether a user has a Crescendo vocabulary, go to Options (gear button) > Vocabulary. If the user has a Crescendo vocabulary, you will see a Vocabulary Level field with one of the following three options: Basic Communication, Intermediate Core, or Advanced Core. If you do not see one of these listed, we strongly encourage transitioning to a Crescendo vocabulary, in order to better provide full support for language development and support the AAC user as his or her skills grow. Please follow the instructions below to do so:

  1. Make sure to back up the existing vocabulary and store it somewhere safe outside of the app to be 100% sure you don't lose any customizations. For instructions on how to do so, please see How can I backup, transfer and/or restore my vocabulary?
  2. Create a new user in Proloquo2Go by going to Options (gear button) > User > Add User. Make sure to pick a different username. Follow the prompts provided.
  3. Select the appropriate vocabulary level and grid size.
  4. Selectively copy from the older vocabulary into the new vocabulary.
  5. Make sure you do not copy entire pre-programmed folders: Crescendo has the same folders already. For example, if you want the "People" folder to be exactly the same in the old vocabulary as the new, simply copy your added (customized) buttons, switch to the new user, navigate to the "People" folder and paste these buttons into the new folder.

For more information about Crescendo and the new features in Proloquo2Go 5, we recommend watching our e-Learning Video, Introduction to the Crescendo Vocabulary for Proloquo2Go 5.

 

5. Backups

5.1. How can I backup, transfer and/or restore my vocabulary?

To make sure you do not lose any of your customizations, it is of utmost importance to make sure you always have a recent backup saved.

Proloquo2Go makes internal backups automatically every day the app is in use. If you are running Proloquo2Go 5.1, you can have Proloquo2Go upload the automatic backup to iCloud, Dropbox, or Google Drive as soon as it is created. However, iCloud will only store one backup from each user at a time, which is replaced daily. If automatic backups are set to go to Dropbox or Google Drive, a maximum of three automatic backups from each user per device will be kept in your Dropbox account. We strongly encourage you to also manually save and export backups using Dropbox, Google Drive, iTunes File Sharing, or Connect to Computer (WiFi) after any major customizations.

If you are running Proloquo2Go 4.x or earlier, Proloquo2Go's automatic backups are only stored inside the app. If the app is deleted, they will be deleted along with it*. It is very important to protect your customizations by exporting and saving backups of all your Proloquo2Go users using Dropbox, iTunes File Sharing, or Connect to Computer (WiFi).

For instructions on backing up Proloquo2Go, please see the links below.

Proloquo2Go 5

Videos: 

PDFs:

You can find tutorials for saving backups using Proloquo2Go 3 and 4 in our Proloquo2Go resources archive.

* Note that it is possible to prevent the deletion of apps. To do this, go to the Settings app and then go to General > Restrictions > Enable Restrictions. We strongly recommend that you turn off the ability to delete apps to protect your Proloquo2Go customizations. However, this does not protect you from losing customizations as a result of the failure or loss of your device.

 

 

5.2. Does Proloquo2Go automatically save backups outside of the app?

Proloquo2Go creates an automatic internal backup of each user every day that it is in use. In Proloquo2Go 4.x and earlier, these backups are only stored inside the app. If the app is deleted, they will be lost.

In Proloquo2Go 5, we have added an option to automatically save a backup of each Proloquo2Go user to iCloud. This setting is enabled by default. Please note that only the most recent backup of each user is kept in iCloud. 

You can also set up Proloquo2Go to upload automatic internal backups to Dropbox or Google Drive in Proloquo2Go 5.1. To avoid filling up your account, only the three most recent automatic backups per user per device will be kept in your Dropbox or Google Drive account at any one time. If you make major customizations, we strongly encourage you to manually export and save a backup to Dropbox or Google Drive or to your computer using iTunes File Sharing or Connect to Computer (WiFi). For instructions, please see How can I backup, transfer, and/or restore my vocabulary?

 

5.3. How can I share vocabulary between home and school?

There is great benefit for users to have access to the same vocabulary in all environments. For this reason, we suggest coordination between home and school to keep both devices synced.

First, you will need to determine which vocabulary will be the one used on both devices. Then you can keep both synced. For example, if the vocabulary currently being used in school is going to be the one vocabulary shared on both the school and home device, begin by saving and then transferring a backup of the school vocabulary to the home device. For instructions, see How can I backup, transfer and/or restore my vocabulary?

Then, when updates are made to one device, you can transfer the individual buttons and folders. Here is a link with instructions on sharing between devices: How can I copy buttons and folders between devices?

You may decide that it is important to keep some of the vocabulary that is on the home device and integrate it into the school vocabulary. In this case, the process is a little different but still manageable.

  1. Transfer the home vocabulary to the school device or transfer the school vocabulary to the home device.
  2. Then using copy/paste, move the buttons into what is going to be the 'new' vocabulary.
  3. Save the vocabulary backup after all the desired vocabulary has been added.
  4. Transfer the vocabulary backup to the other device and restore it.

 

5.4. Does Proloquo2Go support iCloud?

If you are running Proloquo2Go 5, you can have Proloquo2Go automatically save the most recent backup of each user's vocabulary to iCloud. This option is enabled by default.

You can check to make sure Automatic iCloud Backup is enabled in the Settings app. To do this, follow the instructions on Page 1 of the following document: Save and Restore Backups using iCloud. (Note that if you see Automatic iCloud Backup in Proloquo2Go's Options > Backup instead, you are running Proloquo2Go 5.0 or 5.0.1. For best performance, we encourage you to update for free to Proloquo2Go 5.1.)

Proloquo2Go makes automatic internal backups every day that the app is in use. When Automatic iCloud Backup is enabled, Proloquo2Go will store the most recent backup from each user on each device in iCloud. You can also create a manual backup and have it sent to iCloud. (Note that this will replace the backup currently in iCloud.) For instructions, see the following links: 

Because iCloud only stores one backup file per user per device, we strongly recommend also saving backups using another service. For instructions, see How can I backup, transfer, and/or restore my vocabulary?

Please note that if you are backing up your device to iCloud, this works differently.  App data is not reliably saved when backing the whole device up to iCloud. To make sure your data is safe, you will need to enable Automatic iCloud Backup or regularly save backups using another method.

If you are using Proloquo2Go 4.x or earlier, iCloud is not a reliable way to store data from Proloquo2Go.

5.5. How do I send backups to Dropbox in Proloquo2Go 5?

When trying to use Dropbox with Proloquo2Go 5, we recommend first making sure you are fully updated to Proloquo2Go 5.1. This update adds fixes for the backup issues reported in Proloquo2Go 5.0 and 5.0.1. You can update Proloquo2Go from the Updates section of the App Store app. For more information, see How do I update to a new version of Proloquo2Go?

There are now two options for sending backups to Dropbox. You can either have Proloquo2Go automatically upload a backup to Dropbox when it is created or you can export existing backups to Dropbox. For more information and step-by-step instructions, please see the following resources:

 

6. Feature Related

6.1. What vocabularies does Proloquo2Go include?

Proloquo2Go 4 and 5 include the research-based Crescendo™ vocabulary, which facilitates the smooth transition of customized vocabulary contents between the limited, request-oriented Basic Communication level and the two core vocabulary levels. Additionally, in Proloquo2Go 4.3 and later, the Gateway to Language and Learning© vocabulary developed by Joan Bruno, Ph.D. is available as an in-app purchase. To learn more about the differences between Crescendo and Gateway, see our Vocabularies page.

The Crescendo™ vocabulary includes home screen layouts optimized for 23 grid sizes, ranging from 3x3 to 9x16. Grid-size optimized templates support motor planning and provide quick access to the most commonly used core words from within the fringe folders. (To learn more about core and fringe words, please read What are core words?)

The Crescendo™ vocabulary includes three vocabulary levels:

  • Basic Communication is a very basic communication level. It does not support language development beyond basic requesting. Use of this level is not generally recommended.
  • Intermediate Core is a core word vocabulary for communicators learning folder navigation skills. It is designed to support full language development. We generally recommend starting with this level. Intermediate Core provides quick access to the vocabulary needed for requesting, while also allowing for growth. This level includes a core word home page, with folders containing fringe vocabulary linked from the home page. The fringe folders are organized by category, such as Food, Things, People, and Places. Intermediate Core's fringe folders contain more frequently used fringe words on the top level, with access to subfolders containing more words. For example, the top level of the Food folder can be customized to provide quick access to a user's favorite foods, while the Dessert and Snack subcategories provide access to additional, less frequently used words.
  • Advanced Core uses the same core word home page and fringe folder organization as Intermediate Core. The difference between Intermediate and Advanced Core is that Advanced Core relies more on subfolders to organize fringe words. 

Through the Options menu, you can quickly switch between different vocabulary levels and grid sizes. This will not delete your existing customizations. You can always switch right back to the grid size or vocabulary level that you were using before. If you have added customized buttons or folders, they will remain accessible when switching between grid sizes. When switching between vocabulary levels, customized buttons and folders will either be immediately accessible, or accessible through the Storage level of the folder where they were added in the previous level (for more information, see Progressing through Crescendo's vocabulary levels in the manual). 

For more information about the Crescendo™ vocabulary, see our e-Learning video, Introduction to the Crescendo Vocabulary for Proloquo2Go 5.

Note that if you have just updated from Proloquo2Go 3 or earlier, you will need to create a new user with a Crescendo™ vocabulary and selectively transfer the customizations from the old user into it in order to take advantage of all the improvements. For more information, see How can I tell whether I am using a Crescendo vocabulary?

6.2. Why should I use Crescendo™ and not an older vocabulary?

In general, Crescendo™ provides much better support for language development and growth of communication skills than the vocabularies included in earlier versions of Proloquo2Go.

Proloquo2Go 3 offered two vocabularies: Basic Communication and Core Word. However, it was difficult to choose between the two vocabularies. Users often became stuck in Basic Communication when they were ready for Core Word because Core Word looked too complex. The difference between Basic Communication and Core Word was simply too big. Additionally, if you wanted to progress from Basic Communication to Core Word, you needed to create a new user and re-customize it - either by adding new buttons or by copying and pasting your customized buttons from the old vocabulary to the new one. Of course, this is very time-consuming, which could postpone the transition to a higher vocabulary level and in the end limit the user and delay growth of language skills.

The research-based Crescendo vocabulary included in Proloquo2Go 4 and 5 offers three levels: Basic Communication, Intermediate Core and Advanced Core. To make sure the user's language skills grow and the user doesn't become stuck at a specific vocabulary level, you can quickly switch between levels within the same vocabulary. You can do the same for individual pages, enabling you to customize each folder to the user's abilities. Aside from making sure the user expands skills, it also saves the person who customizes the vocabulary lots of time!

Crescendo also includes templates that keep core words on a consistent place throughout the vocabulary. This takes advantage of one of the ways we learn how to do things - motor planning. We have used these templates for existing folders, but you can also use these (activity) templates when creating new ones.

The 23 pre-designed grid sizes also support language development. You can easily pick the grid size that matches the user's skills, and later transition to another grid size as the user's skills develop, without losing customized buttons and folders.

6.3. Can I create my own vocabulary set?

Yes, in Proloquo2Go you can create your own vocabulary set. You can do this by selecting an Empty vocabulary when creating a new user and adding relevant buttons and folders. Note that this feature is geared for vocabulary designers and requires good knowledge of augmentative and alternative communication to design a vocabulary that facilitates communication skills.

However, if you prefer to start with an existing vocabulary and customize for a person's needs, you may consider using Proloquo2Go's Crescendo™ vocabulary as it is designed to facilitate language development and growing communication skills. 

6.4. Can I start with a grid size smaller than 3x3?

Proloquo2Go's Crescendo™ vocabulary was created to promote language development and grow communication skills. This vocabulary was based on research, best practices, and testing, with optimized grid sizes that display the most important core words at each grid size.

The smallest optimized grid size available in Crescendo is 3x3. It is possible to define your own grid size. However, before you do that, it's worth thinking about the reasons you want to start with a small grid size.

What we generally recommend is to start with an Intermediate Core vocabulary, with a grid size large enough to fit many words, but small enough that the user can still see and touch the buttons. For more information, see Choosing a Grid Size. If you want to know more about the reasoning behind this approach, check out What is "Beginning AAC?", from AAC expert Jane Farrall. If you are concerned that the number of buttons will be overwhelming, you can hide some of them. The benefit of this approach is that the buttons that the user has already learned will not move around. He or she will only have to learn the locations of the new buttons.

The Progressive Language feature introduced in Proloquo2Go 5 enables you to efficiently hide and then gradually reveal core words in a developmental sequence. You can learn more about using this feature at the following links:

If you are running Proloquo2Go on an older device that cannot update to Proloquo2Go 5, you can still hide buttons and then reveal them later. The Progressing through Crescendo's Core Words chapter of the Proloquo2Go 4 manual has more information about how you can do this.

If you are concerned about the user's vision, you may also want to check out our e-Learning video on Customizing for Vision. There are some options that may make it possible to use a larger grid size. If you are concerned about motor skills, you may want to look into the Select on Release access method, which can work well for some users who have difficulty isolating a finger to point.

Finally, if you do decide that a smaller grid size is necessary, you can set your own grid size in Options View (the gear button). Go to Appearance > Default Grid Size, then choose Other Grid Size at the bottom of the list. Set the number of rows and columns. Finally, tap Done in the top right corner of Options View.

6.5. How can I access a QWERTY keyboard in Proloquo2Go?

Proloquo2Go includes two keyboards, the Grid Keyboard and Typing View. 

The Grid Keyboard is a folder of buttons arranged alphabetically. The size of the buttons is the same as the other folders so users with fine motor or visual issues can easily access it. The Grid Keyboard also works with our built-in scanning. It is intended for beginning typists, hence the ABC layout. However, you can also change the order of the buttons and make it into a QWERTY layout. You cannot add Prediction buttons to this Grid Keyboard. You can access this keyboard by tapping the Keyboard button on the bottom toolbar.

The Typing View keyboard uses the standard iOS keyboard. You cannot change the keyboard configuration, but you can customize other features. If there are no major access issues, we recommend using Typing View as soon as possible because it provides word prediction and any skill learned there can be used in other apps too. In Proloquo2Go 5, you can access this keyboard from the Tools popup (grid of squares) in the bottom toolbar. In earlier versions of Proloquo2Go, you can access this keyboard by tapping the Views button (two overlapping squares) in the bottom toolbar.

If you decide you want to use the Typing View keyboard, you may want to change the Keyboard button on the bottom toolbar to open Typing View instead of the Grid Keyboard folder:

  1. Open Options View (the gear).
  2. Tap Interaction.
  3. Tap Keyboard and select Typing View.

If the user needs accessibility support, you could also consider purchasing one of our keyboards. For example, Keeble provides the same accessibility features as the Grid Keyboard, and adds the benefit of getting used to a standard keyboard and the ability to use it in all apps.

6.6. Does Proloquo2Go support switch scanning?

Proloquo2Go offers switch scanning where items on the screen highlight in groups or one-by-one and the user taps external switches or large areas on the device screen to make a selection.

Please have a look at the following chapters of the Proloquo2Go Manual for exact instructions:

Note that Proloquo2Go is also compatible with Apple's built-in Switch Control. For a guide to Switch Control in iOS 10, please see AbleNet's comprehensive resource, iOS 10 Accessibility: Switch Control - The Missing User Guide.

6.7. What scan modes does Proloquo2Go offer?

Proloquo2Go offers five different scan modes to meet a variety of users' needs. Below is a description of each scan mode, the basic adjustments that can be made to them, and who they are appropriate for: 

Automatic Scanning

  • What is it? 
    • The user has one switch. Each item is highlighted for a set amount of time. If the switch is activated while the item is highlighted, the item is selected. If the switch is not activated, the highlight moves on to the next item in the scan pattern.  
  • Basic adjustments:
    • Scan rate: number of seconds each item is highlighted
    • Switch: External or device screen 
  • This is for users who: 
    • Have at least one reliable way to hit a switch or the screen. It may be difficult for the user to hit the switch. This mode requires the least switch hits of any mode.
    • Can handle the timing and attention demands of watching and waiting until the item they want is highlighted
    • Once the item they want is highlighted, can relatively easily activate their switch and recover in order to hit it again soon

Step Scanning

  • What is it? 
    • The user has two switches. Activating the Stepper switch moves the highlight to the next item in the scan pattern. Activating the Picker switch selects the item that is currently highlighted. 
  • Basic adjustments:
    • Switches: External or device screen. You can mix external switches and device screen in any combination that works for the user. 
  • This is for users who:
    • Have at least two reliable ways to hit a switch or the screen. One of these ways may be easier, less effortful, or more reliable than the other. This easier one should be the stepper, as the user will need to use it more often.
    • May have difficulty with the timing and attention demands of watching and waiting until the item they want is highlighted, due to motor issues, distractibility, or being new to the idea of scanning

Inverse Scanning

  • What is it?
    • The user touches the screen as each item is highlighted for a set amount of time. When the user stops touching the screen, whatever is currently highlighted is selected. 
  • Basic adjustments:
    • Scan rate: number of seconds each item is highlighted 
  • This is for users who: 
    • Can easily keep touching the screen and lift up from the screen at a precise time when the item they want is highlighted
    • Can handle the timing and attention demands of watching and waiting until the item they want is highlighted
    • Have difficulty with staying off of a switch or the screen and then hitting it at a precise time (Automatic Scanning) 

Automatic Selecting

  • What is it? 
    • The user has one switch. Each item is highlighted for a set amount of time. If the switch is NOT activated while the item is highlighted, the item is selected. If the switch IS activated, the highlight moves on to the next item in the scan pattern. 
  • Basic adjustments:
    • Scan rate: number of seconds each item is highlighted
    • Switch: External or device screen 
  • This is for users who:
    • Have at least one reliable way to hit a switch or the screen. It should be relatively easy for them to hit their switch or the screen, as they will be doing it multiple times for each item they choose.
    • Can handle the timing and attention demands of hitting the switch frequently within the scan rate time.
    • Can relatively easily activate their switch and recover in order to hit it again soon
    • Want to move through the items they DON'T want in their scan pattern faster, which they can do by quickly hitting their switch to move on to the next item

Automatic Step Scanning

  • What is it? 
    • The user has all or part of the screen as a Stepper. While the Stepper part of the screen is touched, the highlight moves through the scan pattern at the scan rate. When the user stops touching the Stepper, the highlight stops moving, but is not selected until the user hits the Picker. The Picker can be the other part of the screen or an external switch. 
  • Basic adjustments:
    • Scan rate: number of seconds each item is highlighted
    • Switch: which part of the screen should be used for the Stepper; use the other part of the screen for the Picker, or an external switch 
  • This is for users who:
    • Can keep touching the screen more easily than they can repeatedly hit the screen or a switch as a Stepper for Step Scanning.
    • Can handle some of the timing and attention demands of watching to see if the item they want is highlighted, but may need practice developing this skill
    • May have difficulty with the timing and attention demands of watching and waiting until the item they want is highlighted, due to motor issues, distractibility, or being new to the idea of scanning

6.8. Does Proloquo2Go support auditory scanning?

Starting with version 4.0, Proloquo2Go supports auditory scanning. When auditory cues are turned on, as each item is highlighted, its label is spoken aloud. This allows users with vision impairments to use scanning – they wait until they hear the name of the item they want, and then hit their switch.

Note that we have also added auditory cues for Select on Release. This is useful for individuals with vision impairment who have good fine motor skills and can use a single finger to point, but cannot see what they are pointing to. With auditory cues turned on, the user can move one finger around the screen and hear the name of the button currently being touched. When you hear the name of the item you want, lift up your finger, and that item will be selected.

You can read more about both of these features in the blog post Road to Proloquo2Go 4 - Alternative Access.

6.9. How does grammar support work when scanning?

Proloquo2Go's grammar support provides access to the full range of inflections for verbs, pronouns, adjectives, and nouns. When you tap and hold a button with a supported word kind, a popup will appear that provides access to inflections. For people who access Proloquo2Go through scanning, this action is not possible. So that everyone can access the grammar support popups, when scanning is set as the access method, Proloquo2Go will automatically open them when a supported word is selected.

The inflection popup for all word kinds except for verbs should be relatively straightforward to navigate. The popup is only one set of choices. One of those choices will be the word on the button that triggered the popup.

The verb inflection popups are more complex, because more verb inflections are available. In order to know what choices to present, Proloquo2Go needs to know what person and number you want to inflect with. For example, when you say "I go", you're using the first person singular. When you say "they went", you're using the third person plural. In order to figure out what inflections to show you, when you inflect a verb, Proloquo2Go first asks you what person and number you want. It does that by showing a small grid with the pronoun choices. On this grid it also shows some forms of the verb. These forms are the same no matter what person and number you choose - things like "to be", "being", "been", etc. In order to see other inflections, you will need to choose a pronoun in this first grid. Once you do, you'll see the rest of the verb's inflections.

If you put a pronoun in the message window immediately before you trigger a verb inflection popup, Proloquo2Go knows already which person and number you need. It will show the grid that allows you to choose the time of your inflection - present, past, or future, along with the simple present, simple past, and simple future. 

If the grammar support popups are overwhelming, or slow down communication too much, you have a few options:

  • Select a pronoun before you select a verb. The verb popup will still appear, but it will show the grid that is most likely to have the word you want, reducing the number of steps.
  • Turn off grammar support for specific word kinds. To do this, go to Options > Grammar, and toggle the word kinds that you do not want to OFF.
  • Turn off grammar support for specific inflections. To do this, go to Options > Grammar. Under each Word Kind, there is an Advanced Options menu. You can use this to disable specific inflections. For verbs, you can also hide the Past, Present, and Future folders.
  • Turn off grammar support for specific words. This can be useful if there are nouns that you only use in one form. To do this, you will need to go to Options > Editing, and enable Advanced EditingThen enter Edit Mode and select the word whose inflections you want to disable. In the list of button properties, tap Inflect and select Off.
  • Turn off grammar support for all words. This means you won't be able to use Proloquo2Go's features to inflect verbs, nouns, pronouns, and adjectives, but you won't get popups appearing when you select words of these types. To do this, go to Options > Grammar, and turn off the switch labeled Grammar Support.

6.10. What do the filled corners on top of the buttons mean?

The filled-in corners were added in Proloquo2Go 4.0. They mean that if you hold or double-tap a button, something different will happen than if you just tap it normally. 

The hold or double-tap is called the "secondary trigger." The user can choose whether to use a hold or a double tap as the secondary trigger, and can adjust the required hold time or speed of the double-tap. To do this, go to Options > Interaction. Under Buttons, tap Secondary Trigger. You can turn off the secondary trigger by selecting None.

What will happen when the button is held or double tapped? That depends on the button. For many buttons, the secondary trigger activates a grammar support popup. Proloquo2Go's grammar support popups give access to different forms of nouns, verbs, adjectives, and pronouns. When the Grammar Support feature is enabled, these popups will appear when one of the supported word kinds is selected and Inflect is set to ON for the button. 

You can enable Grammar Support for all word kinds, only some, or for specific inflections. It is also possible to disable it entirely. For more information, see Grammar popups in the Proloquo2Go Manual. From there, you can click to go to the next page and continue learning more about Grammar Support. If you or the user you support cannot perform the secondary trigger action, you can make popups open automatically. To do this, go to Options > Interaction. Under Buttons, toggle Auto-Open Popups to ON.

Other buttons perform a different action when the secondary trigger is activated. In the Crescendo™ vocabulary, some buttons will open a popup with more choices based on the original word.  For example, when you activate the secondary trigger on the "some" button in the Intermediate and Advanced Core vocabularies, a popup opens with the words "some," "somebody," "something," and "somewhere."

6.11. Does Proloquo2Go offer data collection?

The Recent View in Proloquo2Go is a feature for quickly accessing previously spoken vocabulary and was not designed as a data collection tool. For a message to appear in the Recent View, it must be 'spoken' by either tapping the Message Window or the Speak button in Typing View. Individual button presses are not stored in the Recent View.

We are exploring the feasibility of adding a data collection feature to a future version of Proloquo2Go that collects meaningful data and considers confidentiality issues.

Data collection is an objective measurement. We understand that data collection is important to determine current performance, progress, and whether or not instruction is working. However, with the increased use of aided language strategies, simply looking at what buttons were activated at what time does not distinguish who is activating the buttons, the AAC user or the person modeling for the AAC user. Also, many Proloquo2Go users include gestures, manual sign and vocalizations along with the app.

Oftentimes, parents are looking for evidence that their son or daughter is using their AAC system at school. If the Proloquo2Go user is actively using the Message Window or the Typing View, the Recent View can serve this purpose to some degree. We encourage families to share the importance of data collection with the school team and agree on a strategy to collect measurable and meaningful data. PrAACtical AAC has suggestions for data collection you can discuss with the school staff.

6.12. What is the color coding scheme used in Proloquo2Go? How can I change it?

Proloquo2Go uses a color coding scheme and left-to-right organizational system to differentiate parts of speech. Research indicates that both of these factors support AAC users in quickly locating and combining words grammatically. You can read more about color coding at the following link from AAC Intervention: Color-Coding Communication Systems.

The default color coding scheme in Proloquo2Go is the modified Fitzgerald Key. (See Goossens, C., Crain, S., & Elder, P. (1992). Engineering the Classroom Environment for Interactive Symbolic Communication. Southeast Aug Comm Conference Publications, 2430 11th Avenue, N, Birmingham, AL 35234.) This scheme uses pink for verbs; yellow for nouns; blue for adjectives and adverbs; green for prepositions; orange for pronouns, demonstratives (e.g. this, that), conjunctions, articles, and interjections; and black for question words, phrases, abbreviations, letters, numbers, and punctuation. 

With the release of Proloquo2Go 4.3, the app also includes the original Fitzgerald Key. You can also create a custom color-coding scheme by modifying one of the existing schemes. For instructions on how to do this, see the following section of the Proloquo2Go manual: Color Coding Schemes

 

6.13. How can I share or copy the contents of the Message Window?

In Proloquo2Go, it is possible to share the contents of the Message Window to iMessage, Mail, and Twitter. This allows people who need symbols to write to send text messages, emails, and even post on social media to family and friends. You can also copy the contents of the Message Window, then paste them into any other app. Note that when you share or copy the contents of the Message Window, only the text exports and not the symbols. Additionally, if you are using Typing View, you will first need to send your text up to the Message Window. To do this, type your message, then tap Insert

If you are running Proloquo2Go 5, you can share to specific services like Mail and Twitter using the Actions button (box with an up arrow) in the top toolbar. Tap the specific service you want, then enter the information needed depending on your choice. To copy the text from the Message Window, you will need to open the Tools popup (grid of squares) located in the bottom toolbar. Then, tap Copy.

In Proloquo2Go 3 and 4, you use the Actions button in the top toolbar both to share to specific services and copy the Message Window text.

Mail, Message, Twitter, & Facebook will only be available if these services are configured in the Settings app on your device's home screen. Currently, Facebook does not support other apps accessing the Facebook app. If you would like to post to Facebook from Proloquo2Go, you will need to delete the Facebook app. The device will then launch Facebook in Safari when you share to Facebook via Proloquo2Go. Finally, to send SMS messages to non-iOS devices, you need an iPhone with cell service. The Message app will then, depending on recipient, use iMessage service or regular texting service.

7. Gateway to Language & Learning©

7.1. What is Gateway and how is it different from Crescendo?

Gateway to Language & Learning© is a popular core word vocabulary first developed in 1997 by Joan Bruno, Ph.D., CCC-SLP. Gateway has five vocabulary levels, each targeting a different set of communication needs and abilities. Gateway differs somewhat from Proloquo2Go's built-in Crescendo™ core word vocabulary in its approach to vocabulary organization and navigation. In general, Crescendo focuses on providing flexibility and promoting language exploration, while Gateway focuses on efficiency of communication. Specific differences are discussed below:

Crescendo

In Crescendo, the home folder of the Intermediate and Advanced Core levels is made up of core words, with a handful of links to fringe folders. Additionally, grid-size optimized templates provide quick access to the most important core words from within fringe folders. These templates keep the position of these words consistent between the home and fringe folders in order to promote motor learning.

To encourage learning through exploration, Crescendo's fringe folders provide access to thousands of words, with even more already categorized words available in the Storage level of each pre-programmed folder. The unique VocaPriority™ system makes customization of fringe pages a breeze and minimizes the need to delete or create buttons.

Additionally, Crescendo provides full support for Spanish, French and bilingual English-Spanish and English-French vocabularies, while Gateway only supports English. As additional languages and features are added to Proloquo2Go, they will be integrated into Crescendo. However, we cannot promise this for a third-party vocabulary such as Gateway.

Gateway

In Gateway, the home folder consists primarily of core words. Semantic Power Strips provide access to a quick popup with related words in the same grammatical category (e.g. "see" triggers a popup containing the words "find," "look," "see," "show," and "watch"). Core words are rarely present inside of fringe folders.

One of the ways that Gateway maintains efficiency is by limiting the amount of pre-programmed fringe vocabulary. Gateway makes much less use of Proloquo2Go's VocaPriority system than Crescendo, and pre-programmed vocabulary is limited to what fits on a single screen.

Gateway relies heavily on automatic navigation. The user is automatically returned to the home folder after making a selection from a fringe folder. Additionally, in the Child Functional, Teen/Adult Functional, and Developing Language vocabulary levels, Gateway uses Sentence Development Links. These are folders which enter a verb into the Message Window, then automatically take the user to a folder containing possible objects of the verb.

In the Advanced Communicator and Text vocabulary levels, a set of automatic grammar tools not available in Crescendo is included, called Dynamic Morphology. This feature attempts to predict inflections of words based on the last button selected. Do note that because Dynamic Morphology relies on complex programming, it is recommended that edits to the home folder be kept to a minimum in those vocabulary levels that use it.

 

7.2. Where can I learn more about Gateway?

Joan Bruno, Ph.D., CCC-SLP, the author of Gateway to Language & Learning©, makes many resources available at her website, http://www.gatewaytolanguageandlearning.com.

For a general introduction to Gateway and how it works in Proloquo2Go, we recommend reading the Introductory Manual. To learn more about specific features of Gateway, we recommend watching the videos provided on Joan Bruno's website.

 

7.3. I purchased Gateway. How can I use it on my other devices?

Once you have bought Gateway, you can use it in Proloquo2Go on any device logged into the same iTunes account used to purchase it. 

When you first try to use Gateway on a new device, it may not appear. In order to make it appear, you will need to restore the purchase. You can do this following the steps below:

  1. In Proloquo2Go, open the Options (gear) menu.
  2. Scroll down to the bottom of the Options menu, then tap Store.
  3. Tap Restore Purchases.

Once you have tapped Restore Purchases, Proloquo2Go will contact the iTunes Store and confirm that the vocabulary has been purchased by the currently logged in iTunes account.

7.4. Should vocabulary choice be based on diagnosis?

We do not believe diagnosis should be a primary consideration when choosing a vocabulary. In our clinical experience, we have found it is not possible to predict communication potential based on diagnosis alone. In fact, it can be harmful to do so. Assumptions about developmental potential can impact communication outcomes. 

Factors influencing communicative success include which words we give people access to and how we teach AAC. Use of core word vocabularies and modeling are two strategies that are successful across diagnoses.

Some app and vocabulary developers say that features of their system are beneficial for users with a certain diagnosis. That does not guarantee there is evidence that system better meets that group's needs than a system that does not make such a claim. We and several other developers have chosen not to describe our app or vocabulary as best for a particular diagnosis. We believe that Proloquo2Go and the Intermediate and Advanced Core levels of Crescendo can work well for users with a wide range of diagnoses. These include autism, Down syndrome, cerebral palsy, developmental apraxia of speech, and Angelman syndrome.

8. Editing

8.1. How do I add or edit a button?

Proloquo2Go's Edit Mode interface makes it easy to create or edit buttons and folders. You can learn more about creating message buttons (often just called "buttons") in Edit Mode in the Adding a Button and Button Basics sections of the Proloquo2Go manual. The Adding a Folder section has instructions for making a new folder button. When you create a folder button, you have a few choices. You can make a completely new folder, link to an existing folder, or duplicate an existing folder.

It is also possible to create a message button from the contents of the Message Window, or from a message in Recents. In both cases, the first step is to navigate to the folder where you want to put the button. Then, the rest of the process is a little different depending on whether you are running Proloquo2Go 5 or an earlier version. 

If you are running Proloquo2Go 5:

  • If you are creating a button from the Message Window, open the Tools popup (grid of squares) in the bottom toolbar. Tap Add. Edit the button as desired, then tap Done.
  • If you are creating a button from a message in Recents, open the Tools popup (grid of squares) in the bottom toolbar. Tap Recents. Tap the "+" next to the desired message in Recents. Edit the button as desired, then tap Done.

If you are running Proloquo2Go 3 or 4:

  • If you are creating a button from the Message Window, tap the Share button in the toolbar beneath the Message Window. In the menu that opens, tap Add Button. Edit the button as desired, then tap Done
  • If you are creating a button from a message in Recents, open Recents by tapping the Views button (two overlapping squares), then tapping Recents. In Recents, locate the desired message. Tap the "+" to the right of the message. Edit the contents of the button as desired, then tap Done.

8.2. How can I reorder buttons and folders?

Proloquo2Go offers flexibility in reordering buttons and folders. You can use one of three different ordering options to arrange buttons and folders exactly where you wish. These ordering options give you more control over placement of vocabulary, simplifying customization and improving organization for the user.

Reorganizing by dragging:

  1. Tap the Edit button (the pencil) if you are not already in Edit Mode.
  2. Press and hold on a button until it pulses and then move it in-between two (non-template) buttons. In general, the button will be placed in-between the other two buttons, and all buttons will reflow. 
  3. Tap the Done button to confirm your changes.

Swapping by dragging:

  1. Tap the Edit button (the pencil) to enter Edit Mode.
  2. Press and hold on a button until it pulses and then drag it onto the (non-template) button with which you would like it to swap. The two buttons will now swap while keeping all the other buttons in place.
  3. Tap the Done button to confirm your changes.

Swapping by using the Swap button:

  1. Tap the Edit button (the pencil) to enter Edit Mode.
  2. Select the buttons you would like to swap. A little checkmark appears on the top right of the button to confirm your selection.
  3. Now, tap the Swap button. The buttons will now swap places, while keeping all the other buttons in place. You can also select multiple buttons at once. By using the Swap button, the buttons will rotate clockwise.

Reorganizing by alphabetizing:

  1. Tap the Edit button (the pencil) to enter Edit Mode.
  2. Select the (non-template) buttons you would like to organize by alphabet.
  3. Tap the A-Z button (Sort) to alphabetize the selected buttons.

Note: When Manual Layout for Each Grid Size is ON, you can move any button anywhere on the screen by just dragging and dropping it on top of another button. If there's a non-template button in the location already, that non-template button will swap locations with the button that was dragged on top of it. If there's a template button in the location already, the dragged button is placed on top of the template button, hiding it. Note that you cannot move a button in-between two other buttons if Manual Layout for Each Grid Size is ON.

To turn Manual Layout for Each Grid Size to ON, please do the following:

  1. Go to Edit Mode (the pencil)
  2. Select the folder you would like to use Manual Layout for Each Grid Size for
  3. Go to the Folder tab
  4. Tap on Content
  5. Toggle Manual Layout for Each Grid Size to ON

If you don't see the Manual Layout for Each Grid Size choice, go to Options > Editing and make sure Advanced Editing is turned ON.

8.3. How can I prioritize vocabulary?

By using Proloquo2Go's VocaPriority™ levels (Primary, Secondary and Storage), you can organize the vocabulary by frequency of use. Buttons that are frequently used should be placed in the Primary level, while buttons that are used occasionally should be placed in the Secondary level. Buttons that are never used but which you do not want to delete permanently should be placed in Storage. 

Storage is not visible during regular use, just while in Edit Mode. It contains all the buttons that are not used by the user or for which the user is not yet ready. As a user becomes more proficient, you can promote buttons out of Storage to the appropriate level.

For exact instructions on how to use VocaPriority, please see this tutorial.

8.4. How do I change a folder to view in a list?

You can change individual folders to display in a list instead of in a grid. To do so, please follow the steps below:

  1. Go to Edit Mode (the pencil)
  2. Navigate to the folder you would like to display in a list
  3. Go to the Folder tab
  4. Tap on Display Style and select List View

Note that the (grammar) popups do not support List View. If a List View folder has a template, all template buttons are shown first, with no gaps, then all folder buttons, with no gaps. Even if folder buttons and template buttons are "intermixed" in grid view, they will not be intermixed in List View. If you do want to leave gaps, you could "simulate" a gap by creating hidden buttons in the list.

8.5. How can I add built-in sounds or expressive statements to a button?

Being able to express the way you feel is very important to each and every one of us, which means you may want to use different intonations when speaking, such as anger, amusement, or calling out to someone in another room. Additionally, you may want to use built-in sounds for added expression, such as "Mmmm, delicious" or a fire siren sound for children's play.

You can also have different voices with different voice qualities for buttons, which opens up possibilities for story telling and creative play. All of these features are part of Proloquo2Go's ExpressivePower™. For exact instructions on how to use sounds and expressions, please have a look at this tutorial.

8.6. How do I use my own photos with Proloquo2Go?

It is easy to add photos to buttons in Proloquo2Go. These can be images from your device's photo library or images copied and pasted from another app such as Safari. In addition, if you have a device with a built-in camera, you can take photos directly within the app. 

To use a photo from your photo library as a symbol in Proloquo2Go, follow these steps:

  1. Tap the Edit button (the pencil) to enter Edit Mode. 

Note that you can easily navigate through the vocabulary while in Edit Mode. To enter a folder in Edit Mode, simply tap the folder twice.
  2. Tap the Add button in the grid and enter your text in the Text to Speak field.
  3. Tap on add picture and select Choose a Picture.
  4. Tap on Select from Dropbox or Camera Roll (All Photos if you have enabled the iCloud Photo Library) depending on where you want to grab the photo from.
  5. Tap the photo you want to use.
  6. The photo you selected will appear in the iOS image picker. Pay attention to the thin white line that makes a box around your photo. This is the frame for the photo. Using the pinching motion, you can make the photo smaller or larger and move it. Adjust the photo within the frame until the section of the photo you want is displayed within the white box. Note that the photo cannot be made smaller than either the width or height of the frame and that there is also a maximum size depending on the resolution of the photo. If you try to make the photo larger or smaller than possible, the photo will snap into an acceptable position. Using the image picker feature, you can move and scale any picture to customize buttons with photos. Once you have positioned your image, tap Use.
  7. If you would like to set additional options for your button, use the options in the menu on the left. Tap Done to confirm your changes and add the button with your own picture.

To copy and paste photos from another app, do the following:

  1. Tap and hold on the the photo you want to copy in Safari or other app and select Save ImageNote: If you are copying an image from a webpage on a device running iOS 7 or earlier, you can only copy images that are not hyperlinked.  
  2. Open Proloquo2Go and tap the Edit button (the pencil). 
  3. Do one of the following:
    *If you want to add a new Regular button, tap Add Button or Add Folder icon (on iPad) and tap on add picture.
    *If you want to edit the image of an existing button, tap the button to select it and then tap on the existing symbol/photo.
  4. Select Choose a Picture.
  5. Tap on Camera Roll/All Photos.
  6. Tap the photo you want to use.
  7. The photo you selected will appear in the iOS image picker. Pay attention to the thin white line that makes a box around your photo. This is the frame for the photo. Using the pinching motion, you can make the photo smaller or larger and move it. Adjust the photo within the frame until the section of the photo you want is displayed within the white box. Note that the photo cannot be made smaller than either the width or height of the frame and that there is also a maximum size depending on the resolution of the photo. If you try to make the photo larger or smaller than possible, the photo will snap into an acceptable position. Using the image picker feature, you can move and scale any picture to customize buttons with photos. Once you have positioned your image, tap Use.
  8. If you would like to set additional options for your button, use the options in the menu on the left. Tap Done to confirm your changes and add the button with your own picture.

8.7. How can I copy buttons and folders between users?

The ability to share individual folder/s was a frequently-requested feature, which we added in Proloquo2Go 4.0. Note that because of this feature, every folder needs to have an unique name. If a folder with the same name already exist in the vocabulary you are copying it into, please only copy and paste the missing buttons. If you copy the entire folder and paste it in a vocabulary where a folder with the same name already exists, Proloquo2Go will only create a new button that links to the existing folder.

To copy and paste buttons and folders between users, do the following:

  1. Go into Edit Mode and tap the folder or button you want to copy.
  2. Tap the Copy button (empty clipboard with arrow pointing right).
  3. Tap the Done button to exit Edit Mode.
  4. Switch to the other user in the Options:
    * To open Options on an iPad, tap the Options button (the gears) on the bottom toolbar.
    * To open Options on an iPhone or iPod touch, tap the Views button (double overlapping squares) and then tap Options.
  5. Tap User.
  6. Tap the user you want to paste the button(s) in to switch to it.
  7. Navigate to the location where you want to paste the button(s).
  8. Tap the Edit button (the pencil).
  9. Tap the Paste button (full clipboard with arrow pointing right).
  10. Tap the Done button to exit Edit Mode.

Note that you can only copy and paste folders one level deep.

For exact instructions, please have a look at our e-learning video Sharing buttons and folders between users.

8.8. How can I copy buttons and folders between devices?

The ability to share individual folder/s was a frequently-requested feature, which we added in Proloquo2Go 4.0. Note that because of this feature, every folder needs to have an unique name. If a folder with the same name already exist in the vocabulary you are copying it into, please only copy and paste the missing buttons. If you copy the entire folder and paste it in a vocabulary where a folder with the same name already exists, Proloquo2Go will only create a new button that links to the existing folder.

To copy and paste buttons and folders between devices, do the following:

  1. Tap the Edit button (the pencil).
  2. Navigate to the location of the button(s) you want to copy. Note that you can open folders in Edit Mode by double tapping on them.
  3. Tap the button(s) you want to copy. A checkmark will appear on each button indicating that each is selected.
  4. Tap the Import/Export button (all the way on the right of the editing toolbar).
  5. Select Export to iTunes File Sharing or Export to Dropbox, and follow the on-screen prompts.

Now connect the other device to your computer or log into your Dropbox and use the Import from iTunes File Sharing or Import from Dropbox to transfer it to the second device.

Note that you can only copy and paste folders one level deep.

For more exact instructions about exporting and importing buttons and folders between devices, please have a look at our PDF tutorial using Dropbox or our PDF tutorial using iTunes File Sharing, or our e-learning video Sharing buttons and folders between users.

8.9. How can I hide or show different words than my Progressive Language step's defaults?

Sometimes, you may need to teach a specific core word that is not yet showing in the current Progressive Language step. You can override the Progressive Language defaults to hide or show a certain button by editing the button's Visibility setting.

When you manually set Proloquo2Go to show a certain button, it will remain visible as you move up the Progressive Language steps. However, if you manually hide a button that would otherwise be shown, it will automatically be shown when you next increase the Progressive Language step.

When you change a specific button's visibility, this change will not automatically be applied across all folders like the Progressive Language settings are. To hide buttons across all folders, follow the steps below:

  1. First, navigate to the Home folder. Open Edit Mode.
  2. Tap the button(s) you want to hide or show.
  3. In the list of button properties, tap Visibility. Select Hidden or Shown.
  4. Tap Done to exit Edit Mode.
  5. Next, you need to edit any templates containing the button(s). You can edit a template by going to Options (gear button) > Vocabulary > Edit Templates. Tap the name of the template you want to edit.
  6. Repeat steps 2-4 in the template editing interface. Depending on the button, you may need to edit multiple templates.

9. Voice and Speech

9.1. How can I download additional (children's) voices?

American English, British English, Australian English, Scottish, Indian English, Metropolitan French, Canadian French, American Spanish and Castilian Spanish voices are available as a free download from within the app. Proloquo2Go also offers authentic children's voices, including two bilingual American English/Spanish voices, French children's voices and Dutch children's voices.

To download additional voices, follow these steps:

  1. In Proloquo2Go open Options View
    *To open Options View on an iPad, tap the Options button (the gears) on the bottom toolbar. 
    *To open Options View on an iPhone or iPod touch, tap the Views button (double overlapping squares) and then tap Options.
  2. Tap on Speech and Language.
  3. In the Voices section, tap on the (i) next to the current voice.
  4. Tap on Primary Voice.
  5. Tap on the voice you would like to download in the Downloadable Voices section. In the popup that appears, tap the Download button. Note that you can also listen to a voice before downloading it by tapping the speaker icon next to the voice. You can download more than one voice at a time. 
  6. To switch to a downloaded voice, tap the voice in the Installed Voices section.

9.2. How can I control Proloquo2Go's speech output?

Proloquo2Go has various options to control what is spoken. By default, only message buttons speak text immediately. You can control what Proloquo2Go speaks by adjusting global Speech settings in Options. For more information, please read the Speech and Language section of the Proloquo2Go Manual.

Alternatively, you can create an Action buttons in Edit Mode that speak text immediately, bypassing the Message Window, or create a Folder button that inserts text into the Message Window. For more information about Action buttons, please see the Button and Folder Actions section of the Proloquo2Go Manual.

10. Restrictions

10.1. How can I block access to various Proloquo2Go and iOS features?

It is easy to restrict access to various features in Proloquo2Go. To do so, follow these steps:

  1. Launch Proloquo2Go and open Options View:
    *To open Options View on an iPad, tap the Options button (the gears) on the bottom toolbar.
    *To open Options View on an iPhone or iPod touch, tap the Views button (double overlapping squares) and then tap Options.  
  2. Scroll down if necessary, and then tap Restrictions.
  3. Here you can restrict access to different features of Proloquo2Go.

You can also prevent a user from gaining access to the restrictions, you can set a password for Proloquo2Go's Options View:

  1. If you are currently in the Restrictions section of Options View, tap the Options button to return to the main Options screen. 
  2. Tap Lock Options (scroll down if necessary).
  3. Toggle Lock to ON.
  4. Enter and confirm a password, and then tap the Save button. 
  5. Tap the <Options button to return to the main menu of Options View, and then tap the Done button to exit Options View. The next time you enter Options View, Proloquo2Go will ask for your password. If you want to change the password, you can tap Change Password in the Lock Options section of Options View. If you ever forget your password, please email support@assistiveware.com for assistance.

Alternatively you can completely hide the Options. To do so, go to the Settings App on your device's home screen, scroll down in your list of apps, tap Proloquo2Go, and then toggle Show options button to OFF.

In addition, you can block access to Safari, YouTube, iTunes, and the installation, deletion and running of third-party apps. To do so, on your device's home screen, tap the Settings app. Next, tap General, scroll down, and then tap Restrictions to set access to certain applications, features, and content. We strongly recommend that you turn off the ability to delete apps, as with it on, you run a very strong risk of losing your customizations.

11. Access and Interaction

11.1. How can I adjust the sensitivity of the screen?

We are aware that some people want more control over touch response in Proloquo2Go. There are some Proloquo2Go settings that you can adjust that may help meet your needs.  All of these settings can be found by going to the Options and tapping on Access Method or Interaction.

Useful Access Method features:

  • Hold Duration
  • Select on Release

Useful Interaction features:

  • Show Paging Buttons
  • Scroll by Page
  • Singe Page Swipe
  • Repeated Tap
  • Repeat Delay
  • Allow Repeat
  • Secondary Trigger (used for Grammar Support and Actions)

For specific information about each of these features, please have a look at the Access Method - Direct Access or Interaction sections of the Proloquo2Go Manual.

Additionally, iOS 9 and 10 have some systemwide Touch Accommodations available. Changes made here will be applied when using Proloquo2Go.

11.2. How can I scroll a page without swiping?

Proloquo2Go includes a feature called Show Paging Button. When it is turned ON, Proloquo2Go will place Page Up and Page Down buttons in the lower right corner of grid screens as needed. These buttons are automatically generated, so you do not have to edit your pages to add them. To remove them, simply turn the feature off. Show Paging Buttons can be a good solution for individuals with fine motor issues or those who have difficulty mastering the swipe gesture.

To turn on Paging, follow these steps:

  1. In Proloquo2Go open Options View
    *To open Options View on an iPad, tap the Options button (the gears) on the bottom toolbar.
    *To open Options View on an iPhone or iPod touch, tap the Tools popup (grid of squares) or Views button (double overlapping squares) and then tap Options.
  2. Tap Interaction to open the Interaction settings where you can adjust how Proloquo2Go responds to user input. 
  3. Under the View section, toggle Show Paging Buttons to ON. Now Page Up and Page Down buttons will appear whenever there are more buttons than can currently fit on the screen.
  4. (Optional) Tap Paging Buttons Position and select a location for the paging buttons. After selecting a location, tap the Interaction button to go back.   
  5. To exit Options View, tap the Options button in the top left corner of the options screen, and then tap the Done button. On iPad you can also exit Options View by tapping anywhere outside the options window.

11.3. How can I make the Back button larger or add a Previous or Home button to the grid?

In Proloquo2Go it is possible to make the Back button in the toolbar larger. You can also add a "Previous" and "Home" button to the grid, which serve the same purpose as the "Back" button in the top navigation bar and the "Home" button in the bottom toolbar. This can be helpful for users with motor or vision impairments.

To make the Back button larger, follow these steps:

  1. In Proloquo2Go open Options View
    *To open Options View on an iPad, tap the Options button (the gears) on the bottom toolbar.
    *To open Options View on an iPhone or iPod touch, tap the Tools popup (grid of squares) or Views button (double overlapping squares) and then tap Options.
  2. Tap Appearance, and then under Toolbars section, tap Toolbar Size.
  3. On iPad select a size ranging from Small to Very Large. On iPhone/ iPod touch, select a size ranging from Small to Medium. With each increase in size, the Back button in the toolbar gets larger. 

To add a Previous or Home button to the grid, follow these steps:

  1. In Proloquo2Go open Options View
    *To open Options View on an iPad, tap the Options button (the gears) on the bottom toolbar. 
    *To open Options View on an iPhone or iPod touch, tap the Views button (double overlapping squares) and then tap Options.
  2. Tap Interaction.
  3. Under the View section, tap Advanced Options
  4. Do any of the following:
    *To add a Previous button to the grid, toggle Show Previous Button to ON. 
    *To add a Home button to the grid, toggle Show Home Button to ON. 
  5. (Optional) Tap Navigation Buttons Position and select a position for the Previous and Home buttons. 
  6. Tap the button in the top-left corner of the options window until you return to the main menu of Options View, and then tap the Done button to exit Options View. On iPad you can also exit Options View by tapping anywhere outside the options window.

12. Accessories

12.1. Where can I purchase keyguards for Proloquo2Go?

Currently there are a few companies that manufacture keyguards to be used with Proloquo2Go. 

In the US these include:

In the UK these include:

In Australia these include:

Note: These links are provided for informational purposes only and do not serve as an endorsement or guarantee by AssistiveWare. 

12.2. Can I use a stylus with Proloquo2Go?

You need a special stylus for the iPad, iPhone, and iPod touch because the touch screen works with electrical conductivity. One stylus we know works well is the Pogo Stylus.

12.3. Do I need an external speaker?

If you will be using your device in a noisy environment, you may consider an external speaker. Note that the speakers on newer models of iPad, iPhone, and iPod touch are actually very loud and clear, so you may want to first try Proloquo2Go on your device before investing in an external speaker. 

12.4. Can Proloquo2Go be accessed with a joystick, trackball, or eye gaze interface?

Alternative access interfaces, such as joysticks, trackballs, and eye gaze systems need to be compatible with an iOS device to work with Proloquo2Go. Currently there is one joystick on the market that allows you to access an iOS device using VoiceOver and a handful of power wheelchair electronics that allow you to access an iOS device through VoiceOver or iOS Switch Control.

Another alternative access method you may consider is scanning as Proloquo2Go includes built-in scanning support, is compatible with most iOS switch interfaces, and also works with iOS Switch Control. For more information, see Does Proloquo2Go support switch scanning?

 

13. Localizations

13.1. What languages does Proloquo2Go support?

Proloquo2Go currently supports English, French, Spanish and Dutch with a fully localized Crescendo vocabulary. Developing the localizations for Proloquo2Go has turned out to be more technically complex and labor intensive than we anticipated. We must translate all symbols and buttons to the new language, and then localize the vocabulary for the language and grammar. As a result, we have had to realign our development plans. We are evaluating the next language we support. This depends on the needs of users, the feasibility of offering a localization, and the fiscal and strategic needs of AssistiveWare.

Users can swap the English voices and vocabulary for non-English voices and vocabulary at no cost. Users can also run more than two languages at a time, which is free for Spanish, French, and Dutch.

Literate users who do not require symbol supports may want to check out Proloquo4Text, our new text-based communication app. Proloquo4Text's user interface is localized in English, Spanish, French, German, and Dutch, and supports the use of the app in 18 languages. For more information, please see: What languages does Proloquo4Text support?

13.2. How can I switch between languages in a bilingual user?

If you have a bilingual Crescendo user, you can easily toggle between languages within the same user. The steps to do this differ a little between Proloquo2Go 4 and Proloquo2Go 5.

If you are using Proloquo2Go 5, first open the Tools popup (grid of squares) in the bottom toolbar. Tap Language (the globe) to change languages.

If you are using Proloquo2Go 4, tap the Actions button (box with an up arrow) below the Message Window. In the bottom row of the popup that appears, tap Change Language.

13.3. Why can't I make my vocabulary bilingual?

In order to make a vocabulary bilingual or change to another language, you must be using a vocabulary based on Crescendo, the pre-programmed vocabulary introduced in Proloquo2Go 4. If you do not yet have a Crescendo user, you will need to create a new Crescendo user, then transfer your customizations into it. For more information, see How can I tell whether I am using a Crescendo vocabulary? You can add an additional language while creating the user, or add another language later. For instructions on adding a language to an existing Crescendo user, see this PDF tutorial: Using Multiple Languages

13.4. Why are there differences between the Spanish, French and English vocabularies?

When designing the Spanish and French Proloquo2Go vocabularies, we worked hard to keep the placement of buttons as similar as possible to the English vocabulary. However, due to fundamental differences between the languages, it was necessary to make some compromises.

For example, Spanish has two forms of "is", "ser" and "estar." It also contains the core word "hay," which translates to "there is." Spanish also distinguishes between the singular and plural and formal and informal second person, adding to the number of pronouns. These are just a couple of the most significant differences. Some of these compromises had also been made for French.

Our first priority was full access to the Spanish and French language. Exact correspondence to the English vocabulary was a secondary priority. An exact translation of the English vocabulary was simply not possible without compromising the Spanish and French vocabulary.

13.5. Why are the Spanish verbs in infinitive form?

We understand why it may look odd to have the infinitive form of the verb on the buttons in the Spanish vocabulary. Children learning Spanish as a first language begin with conjugated verbs. However, displaying a conjugated form for the button label would restrict the subject of the verb. If we conjugated all the verbs in the first person, it would be equivalent to only offering the pronoun "I" in English. Not only would it limit communication, it would also make it harder for the user to learn the concept of grammatical person.

Displaying verbs in the infinitive allows you to:

  1. Get a message across by combining a verb with a pronoun without having to deal with conjugations. For example "Yo ir colegio," "Yo querer manzana," and "Tú estar cansado" are perfectly understandable. If we displayed the first person singular inflection, the first two sentences would read "Yo voy colegio" and "Yo quiero manzana." These two sentences would be understandable, but the third one, "Tú estoy cansado," would be confusing.  In the sentence "Tú estoy cansado" we have a second person pronoun with a first person verb. In Spanish, both the conjugated verb and pronoun have exactly the same weight in defining the subject, so it would be impossible to know what you meant.
  2. Model and experiment with conjugations when you think the user is ready. The moment you decide to start modeling conjugations, you can start using the verb conjugation pop-up (by default it opens by tapping and holding a verb) but you still keep the person-neutral infinitives in the grid. This means that the choice of person that the user makes is always intentional.
  3. Keep using "telegraphic" speech for as long as needed without being confined into only talking about oneself.

If you do decide that you want to display a conjugated form of the verb, you can change the form displayed simply by editing the button and keep access to the grammar support popup. Just keep in mind that some conjugations can result from either of two different verbs (for example, "vengo" can mean "I come" or "I avenge") and there is no way for the conjugation system to determine which one you meant.

13.6. How can I make changes to one language show up in the other?

Proloquo2Go will not automatically mirror changes to one language to the other, since the words that a person uses in Spanish or French won't necessarily be exactly the same as the ones that he or she uses in English and vice versa. However, if you want all the buttons in a certain folder in one language to be present in the other language, you can quickly do this. Follow the steps below:

  1. Navigate into the folder where you want to add the words from the other language's version of the folder.
  2. Enter Edit Mode by tapping the Edit/pencil button.
  3. Tap the Quick Options (gear) button in the top toolbar.
  4. Under Actions, tap Add Missing Buttons.

For many words, Proloquo2Go will be able to automatically translate the buttons. However, for phrases or words where Proloquo2Go does not have a translation available, you will need to translate them yourself. 

14. Printing

14.1. How can I print Proloquo2Go screens?

Currently you cannot print directly from Proloquo2Go. However, you can take screenshots of Proloquo2Go screens. You can then print the screenshots to an AirPrint compatible wireless printer or you can transfer the screenshots to your computer using iCloud Photo Library or by syncing with iTunes and then print the screenshots from your Mac or PC.

For instructions on taking and locating a screenshot, see this Apple Support document: 

For instructions on printing with AirPrint, see this Apple Support document: 

For instructions on setting up and using iCloud Photo Library, see this Apple Support document:

For instructions on syncing photos to your Mac or PC using iTunes, see this Apple Support document:

For many reasons, it can be useful to create a paper-based book of your vocabulary. You can refer to our blog post, Making a paper-based AAC book, for a general overview of how to do this.

15. Presenting

15.1. How can I mirror Proloquo2Go to a display for presentations?

On iPad, iPhone and iPod touch, you can mirror Proloquo2Go and your entire device to an external display by using any of the following:

You should be able to find these items at an Apple Store or a retailer that sells iPad, iPhone, and iPod touch.

Most likely your IT department will be able to assist you in setting up your iPad, iPhone or iPod touch with a projector or display.

Proloquo2Go includes PresenterTouch™. When an external display is attached and you are in mirroring mode, a small circle will appear wherever your finger(s) touch the screen. Participants of the presentation can now see your touches projected on the external display and do not need to guess what you are tapping.

Note: You can mirror Proloquo2Go and an iPad, iPhone or iPod touch to a SMART Board. However, you cannot interact with the device through a SMART Board. 

16. Troubleshooting

16.1. What should I do if Proloquo2Go displays a Damaged Vocabulary error message?

First, make sure that you have a recent backup file of your vocabulary saved in Dropbox, Google Drive, iCloud, or on your computer.

If you do not yet have a backup file saved, save a backup of the Proloquo2Go user receiving the Damaged Vocabulary message. This can be done without opening the app using iTunes File Sharing.

For instructions, please see pages 2-3 in the following PDF tutorials:

Next, to begin troubleshooting, make sure that you are using the latest version of iOS and Proloquo2Go that your device can update to. 

For instructions on updating iOS, see this Apple Support document: 

For instructions on updating Proloquo2Go, see this FAQ: 

If there are no updates listed, there are additional troubleshooting steps you can try:

  1. Exit all of your running apps using multitasking and restart your device.

    For instructions, see these Apple Support documents:
  2. Check how much storage is free on your device. If you notice that your device is almost full, deleting some apps and files may solve the problem. To check the amount of free storage, open the Settings app, and then go to General > Storage & iCloud Usage. We recommend deleting 5-10GB of content.

If these steps do not help, delete Proloquo2Go, redownload the app for free, and transfer and restore your vocabulary:

  1. Tap and hold on the Proloquo2Go icon on your device's home screen until it begins to wiggle. Tap the "x" in the top-left corner. When prompted, tap Delete.

    WARNING: 
    Only delete Proloquo2Go if you have saved your vocabulary using one of the methods listed above. The backup file(s) will end in ".p2gbk". Once Proloquo2Go is deleted, all backups inside the Proloquo2Go app are also deleted.

  2. Redownload Proloquo2Go for free.

    For instructions, see this Apple Support document:
  3. Open Proloquo2Go and create a new user.

  4. Restore your vocabulary using Dropbox, Google Drive, iCloud, iTunes File Sharing, or Connect to Computer (WiFi) by following the linked instructions in this FAQ: How can I backup, transfer and/or restore my vocabulary?

Note that if you have multiple users in Proloquo2Go, you will have to create additional users within Proloquo2Go and then restore each backup. For instructions on creating additional users, see this page from the Proloquo2Go Manual.

If you have any questions, please email us at support@assistiveware.com for further assistance.


16.2. Why are my backups not appearing in Dropbox with Proloquo2Go 5?

If you are experiencing problems when trying to upload backups to Dropbox or Google Drive, we recommend making sure you are updated to Proloquo2Go 5.1 or later. This update addresses the backup issues reported in Proloquo2Go 5.0 and 5.0.1. For instructions on updating, please see How do I update to a new version of Proloquo2Go? 

In rare cases, upload still may fail if Proloquo2Go is closed or the screen turns off during the process of uploading the backup to Dropbox or Google Drive. To avoid this, we recommend keeping Proloquo2Go open with the screen on until the backup finishes uploading. Proloquo2Go 5.1 and later includes a progress bar that you can watch to see when the upload to Dropbox or Google Drive is finished.

If you have any questions, please email us at support@assistiveware.com for further assistance.

16.3. Why do I receive the Cannot Use Pronunciations error message?

This error message is associated with an issue that is often resolved by updating your device's version of iOS and then updating Proloquo2Go.

Note: Before updating iOS and Proloquo2Go, be sure to save a backup of your vocabulary. For instructions, see this FAQ: How can I backup, transfer and/or restore my vocabulary

First, check what version of iOS you are using:

  1. Navigate to your device's Settings app.
  2. Tap on General > About.
  3. Check at Version what version of iOS you are running. The current version is iOS 11.1. For instructions on updating iOS, see this Apple Support document.

Next, check what version of Proloquo2Go you are using:

  1. Navigate to Options View:
    • To open Options View on iPad, tap the Options button (gear icon) on the bottom toolbar.
    • To open Options View on iPhone or iPod touch, tap the Tools button (four squares icon) and then tap Options.
  2. Scroll down to About.
  3. Tap About and you will see the version number listed under the product name. If it is a version earlier than 5.2.1, we recommend that you update the software. For instructions on updating, please see: How do I update to a new version of Proloquo2Go? Note that if you have an older device that cannot update to iOS 10, you will not be able to update to Proloquo2Go 5. This is not a problem. Just make sure that both your device's iOS and Proloquo2Go versions are updated as far as they can be.

If you have any questions, please email us at support@assistiveware.com for further assistance.

16.4. What if I delete Proloquo2Go from my device?

If Proloquo2Go is accidentally deleted, you can redownload it for free using the same iTunes account you originally used to purchase it. 

You can redownload past purchases from the Purchased section of the App Store app on your device. If Proloquo2Go does not appear in your purchases, it may have been hidden. You can unhide hidden purchases through iTunes on a computer. For instructions, see https://support.apple.com/en-us/HT201322.

When you first redownload Proloquo2Go from the App Store, you will not see your customizations. If you have been running Proloquo2Go 5 and have an iCloud account associated with the device running Proloquo2Go, you may have an automatic backup of your Proloquo2Go user(s) stored in iCloud. The first thing you should do is follow the prompts to create a new user. Then, go to Options (gear button) > Backup > Restore from Backup. Tap Show Remote Backups. If you see a backup from before you deleted the app, restore it.

If you do not have an iCloud account associated with your device or have been running an earlier version of Proloquo2Go, the automatic backups will only be stored inside the app. They are deleted when the app is deleted. If you have been manually saving backups of your Proloquo2Go users using another service, you can import and restore one of these into Proloquo2Go. For instructions on importing and restoring backups, see How can I backup, transfer, and/or restore my vocabulary?

Finally, it is possible to prevent apps from being deleted in the future. For more information, please see How can I prevent apps from being deleted?

If you have any questions, please email us at support@assistiveware.com for further assistance.

16.5. How do I restore deleted vocabulary or undo changes that I made?

Proloquo2Go makes automatic internal backups. If vocabulary has been accidentally deleted or you want to undo changes that have been made, you can restore Proloquo2Go to an earlier backup from before the changes were made. To do this, go to Options View (the gear). Tap Backup > Restore from Backup and select a backup from before your vocabulary was deleted or you ran into issues. 

If you do not see any backups listed in Restore from Backup, they may have been deleted. If you are running Proloquo2Go 5 and Automatic iCloud Backup is enabled or you have a Dropbox or Google Drive account linked to your Proloquo2Go user, you may be able to restore from a remote backup. If you are running Proloquo2Go 4.x or earlier, automatic backups are only stored inside the app. If you have been saving backups of your vocabulary outside of the app, you can try importing and restoring one of these. For instructions, see How can I backup, transfer and/or restore my vocabulary?

If you have any questions, please email us at support@assistiveware.com for further assistance.

16.6. Why does Proloquo2Go appear to be frozen or unresponsive?

There are a few reasons Proloquo2Go may not respond when buttons are tapped:

  1. If there is a play/pause button in the top left corner of the screen, this means that scanning is enabled as an access method. To stop the scan, tap the pause button, then tap and hold the play button until a dialog box appears. Tap 'OK' in the dialog box to confirm that you want to stop Switch Access.
  2. Setting a Hold Duration can also make Proloquo2Go appear unresponsive.

    To remove the Hold Duration, first open Options:
    • On iPad, tap and hold the Options (gear icon) button for at least five seconds, then lift your finger from the screen. 
    • On iPhone and iPod touch, tap and hold the Tools (four squares icon) button for at least five seconds, then lift your finger from the screen. Tap and hold Options for at least five seconds, then lift your finger from the screen.
    Next, go to Access Method and hold down on the '-' button next to Hold Duration until it goes back to 0.0 sec.
  3. If you are running a Guided Access session, touch input may have been disabled. Try triple-clicking the device's Home button. Enter your Guided Access passcode when prompted. In the Guided Access settings, make sure that Touch is toggled to ON/green.

If you have any questions, please email us at support@assistiveware.com for further assistance.

16.7. Why am I stuck inside a single folder?

If you notice that your Home page looks different or you are in a folder and there is no Back or Home button available, it is likely that your Home Folder has been accidentally changed.

To revert back to the default Home Folder, do the following:

  1. In Proloquo2Go open Options*.
  2. Tap Vocabulary, and then tap Home Folder.
  3. Tap Default Home.

You should now be reset to the default Home Folder.

*To open Options, do the following:

  • On iPad, tap the Options button (gear icon)
  • On iPhone and iPod touch, tap the Tools button (four squares icon) and then tap Options.

If you have any questions, please email us at support@assistiveware.com for further assistance.

16.8. Why won't Proloquo2Go speak?

If you are having difficulty making Proloquo2Go speak, there are a few things you should try:

  1. If your device is in a speaker case or is connected to a speaker, remove your device from the case or disconnect the speaker to be sure the issue is not with these peripherals. 
  2. Check your device's volume and ring/silent settings. 

    For instructions, see this Apple Support document:
  3. Open Options* and check the following:
    • Go to Speech and Language > Speak Buttons and make sure Message Buttons or All Buttons is selected.
    • Go to Speech and Language and make sure the Volume slider is all the way to the right.
    • Go to Speech and Language, tap the "i" next to a language, tap Primary Voice, and then tap a voice under "Installed Voices" and see if it speaks a sample sentence. 
    • Go to Access Method and make sure Hold Duration is set to "0" seconds.
    • Go to Interaction and make sure the following are selected:

      Under the "Message Window" section:
      • Repeated Tap: Stop Speech
      • Repeat Delay: None
    • Under the "Buttons" section:
      • Allow Repeat: On/Green
      • Repeat Delay: None

Assuming you have completed all the steps successfully, you should now be able to make Proloquo2Go speak.

*To open Options, do the following:

  • On iPad, tap the Options button (gear icon)
  • On iPhone and iPod touch, tap the Tools button (four squares icon) and then tap Options.

If you have any questions, please email us at support@assistiveware.com for further assistance.

16.9. Why won't Proloquo2Go scroll?

There are a few different settings that can prevent scrolling in Proloquo2Go.

If either Select on Release or Scanning are set as an access method, Proloquo2Go will not scroll. To check these settings, go to the Options View (gear button). Under Access Method, make sure that both Select on Release and Scanning are toggled to OFF.

If you see Page Up/Down buttons, you can use these to navigate to contents that do not fit on the current page. When Select on Release is enabled, these paging buttons are necessary in order to access folder contents that do not fit on a single screen.  However, even when Select on Release is not enabled, the presence of paging buttons will automatically disable scrolling. To add or remove paging buttons, go to Options > Interaction, and toggle Show Paging Buttons to the desired setting.

If you have any questions, please email us at support@assistiveware.com for further assistance.

16.10. Why can't I use my switch with Proloquo2Go?

If you are having difficulty with switch scanning in Proloquo2Go, please check the following:

  1. If you are using a Bluetooth switch, make sure it is paired with the device. To check this, go into the device's Settings app, then tap Bluetooth. The switch interface should be listed under My Devices, with the status Connected. For help troubleshooting issues with connecting Bluetooth accessories, please see https://support.apple.com/en-us/HT201205.
  2. In the top left corner of the screen, do you see a Pause/Play button? If so, try tapping that button to begin scanning.
  3. Are you using iOS Switch Control or Proloquo2Go's Switch Access? If you set up the switch in the Settings app, you are using iOS Switch Control. To use Proloquo2Go's Switch Access, go to Options (gear button) > Access Method. Toggle Scanning to ON/green, then set up the desired settings in Configuration. You can find detailed information about configuring scanning in the Access Method - Switch Access section of the Proloquo2Go manual.

    Note that using both iOS Switch Control and Proloquo2Go's Switch Access simultaneously is not recommended. If you want to use iOS Switch Control with other apps, you can set up an accessibility shortcut. To do this, go into the Settings app. Tap General, then Accessibility. Scroll to the bottom of the list and tap Accessibility Shortcut. Select Switch Control. You can now quickly enable or disable Switch Control by triple-clicking the device's Home button.
  4. If you are using Switch Access in Proloquo2Go, make sure that you have provided Proloquo2Go with the keystroke that the switch sends. To find the keystroke, go into the Notes app. Tap inside the text field, then hit the switch. You should see a character in the text field. This is the keystroke you need to give Proloquo2Go.

    Next, open Proloquo2Go and go to Options > Access Method. Under Scanning, tap Configuration. Under Switch, tap External. Select the correct keystroke. Close Options, then tap the Play button to start scanning.

If these suggestions do not solve the problem, please email us at support@assistiveware.com for further assistance. So that we can most efficiently assist you, please provide us with a description of your problem and the configuration you are using (e.g. automatic or step scanning, linear or row/column scanning, whether or not you are using auditory scanning) and the name of the switch interface.

16.11. How can I prevent an external switch from repeatedly activating when held down?

If an individual cannot remove their hand from an external switch quickly and accidentally causes the switch to repeatedly activate by holding it down, you may consider setting a Debouncing interval. This option sets a time period after a successful switch hit has occurred,during which switch hits are ignored. This option is useful for people who have trouble moving away from the switch after activating it, resulting in unintended switch hits.

To set Debouncing, follow these steps:

  1. Open Proloquo2Go and go to Options View:
    To open Options View on an iPad, tap the Options button (gear icon) on the bottom toolbar.
    To open Options View on an iPhone or iPod touch, tap the Tools button (four squares icon) and then tap Options.
  2. Tap Access Method
  3. Under the Switch Access section, tap Configuration.
  4. Tap Advanced.
  5. Scroll down to the Switch Interaction section, and then enter a number in the Debouncing field. Tap the "+" and "-" buttons to adjust the number. Note you can tap in the field and enter a number with the iOS keyboard, but to do so you may need to press a button on your switch interface to bring up the keyboard. 

Note that when using the Automatic Scanning, Automatic Selecting, Inverse Scanning, and Automatic Step Scanning scan modes, Debouncing can only be set to a maximum of 50% of your Scan Rate. For example, if your Scan Rate is set to 3 seconds, you can set Debouncing to a maximum of 1.5 seconds.

If you have any questions, please email us at support@assistiveware.com for further assistance.

16.12. Why can't I use an external switch with inverse scanning or automatic step scanning?

To support any access method where the app needs to know when the user both presses and releases the switch, the app needs to get two signals from the switch: the first when the switch is pressed, and the second when the switch is released. It is possible to get both of these signals from the touch screen of the device. For external switches connected via a Bluetooth switch interface, the app only receives the first signal: when the switch is pressed. There is no way for the app to know when the switch is released, so there is no way to support any access method that needs to know how long the switch is held for. If switch interfaces are developed that send both the press and release signals to the app, then AssistiveWare will have the ability to support Inverse and Automatic Step Scanning modes with external switches. At the moment we are not aware of any such switch interfaces, so these scanning modes require the user to use the screen as a switch.

If you have any questions, please email us at support@assistiveware.com for further assistance.

16.13. Why can't I use search when scanning?

Proloquo2Go's search feature requires input from the iOS keyboard. The built-in scanning in Proloquo2Go cannot access the iOS keyboard.

If you or the user you are supporting want to use search, but require scanning as an access method, we recommend using iOS Switch Control.

If you have any questions, please email us at support@assistiveware.com for further assistance.

16.14. Why can't I find words like am, went, and my with search?

Words like "am," "went," and "my" are inflections that can be accessed using the Grammar Support popups in Proloquo2Go. The search feature introduced in Proloquo2Go 5 does not search the grammar support popups.

If you have any questions, please email us at support@assistiveware.com for further assistance.

16.15. Why can't I backup or restore my vocabulary using WiFi/ Connect to Computer?

If you are having difficulty backing up or restoring your Proloquo2Go vocabulary using Connect to Computer, there are several things you can do to troubleshoot the issue.

  • Make sure that WiFi is enabled on your device and it is connected to the same wireless network as your computer. You can check this by going to the Setting app on your device's home screen and tapping Wi-Fi
  • Make sure you are using Safari or Firefox (Internet Explorer is not supported).

    To download the latest version of Safari, please see: http://www.apple.com/safari/

    To download the latest version of Firefox, please see: http://www.mozilla.org/en-US/firefox/new/
  • Make sure that every time you use Connect to Computer, you start it on your device and you enter the unique address that appears on the Connect to Computer screen into your web browser.
  • Make sure you do not exit the Connect to Computer screen on your device and that it does not go to sleep. To make sure the device does not go to sleep, go to the Settings app on your Home screen, tap General, tap Auto-Lock, and then set the time interval to Never.
  • Try exiting Proloquo2Go from multitasking. To exit multitasking, press your device's Home button two times, find the Proloquo2Go screen in your open apps by swiping left or right, and then tap and hold on the screen and drag it up to close the app.  Press your device's Home button once to exit multitasking, and then open Proloquo2Go and see if you can use Connect to Computer.

If you continue to have issues, consider using iTunes File Sharing or Dropbox to backup or transfer and restore your vocabulary, as many users find this simpler for their needs. 

If you have any questions, please email us at support@assistiveware.com for further assistance.

16.16. Why can't I activate Progressive Language?

The Progressive Language feature introduced in Proloquo2Go 5 can only be activated in users with the Intermediate or Advanced Core Crescendo vocabulary level.

If you have been using Proloquo2Go since version 3 or earlier and did not create a new Crescendo user after updating to Proloquo2Go 4, you are still using one of the older vocabularies. To use Progressive Language, you will need to create a new user with a Crescendo vocabulary. You can find instructions for doing this here.

If you have any questions, please email us at support@assistiveware.com for further assistance.